Enrolment and Acceptance:

• All students who intend to apply (whether new or old) must fill in all information in the application form and submit a proof of payment which meets the specifications (check or bank deposit receipt; please refer to the “How to apply” section on the application form). If there is missing information on the application form or the proof of payment does not meet the specifications, the Club reserves the right to not to process the application without providing any notice. The Club shall not be held responsible in case the student’s application is unsuccessful for this reason.
• All fees required for enrolment must be successfully paid before the start of the swimming courses, otherwise the Club reserves the right to deem the application forfeited. The Club also reserves the right to deny the students attending lessons should there be any unpaid fees.
• The Club reserves the right to reject any applications submitted after the courses have started. If the Club accepts such applications, the students must pay the full cost of the courses.
• All students enrolled in the Nursery and Children Course, Children Course, Adults Course and Swimming Team Prep Course in the previous term must submit an application and pay the fees by the old student enrolment deadline, and the Club will accept students in the “first come, first serve” manner due to the limited quota of places of each swimming course; otherwise the Club will process their applications as for new students. All new students enrolling in the Nursery and Children Course, Children Course, Adults Course and Swimming Team Prep Course must submit an application by the new student enrolment deadline. Applications submitted or payments made after the enrolment deadline may cause delayed processing which results in failed application, which the Club shall not be responsible for.
• All students enrolled in the Beginners Prep Course, Nursery Course and Four Style Improvement Course in the previous term will be given priority in acceptance when they reapply to the same class and pay the fees by the old student enrolment deadline. All new students applying to the Beginners Prep Course, Nursery Course and Four Style Improvement Course must submit an application by the new student enrolment deadline and their acceptance will be decided by lottery. Applications submitted or payments made after the enrolment deadline may cause delayed processing which results in failed application, which the Club will not be responsible for.
• The Club will individually notify by phone (or partly by SMS) the enrolment status of students who have applied for the Beginners Prep Course and Nursery Course three days prior to the start of the course. For the enrollment before the enrolment deadline of the Nursery and Children Course, Children Course, Adults Course and Swimming Team Prep Course, the Club will notify the enrolment status of students who have applied for the Swimming Course three days prior to the start of the course by SMS.
• If the students are not accepted to their 1st preferred class, the Club will individually contact the students three days prior to the start of the 1st preferred class to confirm the lesson times of their 2nd and 3rd preferred classes to assist, in order to arrange time for lessons.
• If an application is unsuccessful, the Club will handle the submitted fees according to the student’s will. If the student requires a refund, the Club will mail a cheque to the student’s address stated on the application form within 30 working days after the start of the class the student applied to.
• If a student does not meet the requirements for the course he/she is enrolled in (e.g. insufficient level of swimming skill) as confirmed by the coach during the first lesson, the Club will switch the student to an appropriate course. The student should pay the difference in fees. If the new course costs less than the original course, the Club will handle the exceeding amount according to the student’s will. The student may withdraw from the course if he/she is not satisfied with the course switched. A cheque carrying a partial refund for the remaining lessons will be mailed to the student’s address stated on the application form within 30 working days.
• If there are any extraordinary circumstances, the Clubs reserves the right to change the coaches, class times and locations.

Arrangement for Leave of Absence and Making up Missed Lessons:

• No make-up lessons are allowed for the “Swimming Team Prep Course”. Students in all other courses may apply for one make-up lesson for every five lessons (e.g. if there are six lessons for a swimming course, one make-up lesson is allowed; or if there are 13 lessons for a swimming course, two make-up lessons are allowed; and so forth.)
• There is no make-up lesson for the first lesson of all swimming courses.
• Should the student apply sick leaves, a valid medical certificate must be provided on the day of lesson. The medical certificate is valid within three days of the absent lesson. For excused leaves, the student must make a request to the class assistant or manager residing at the swimming pool fourteen days prior to the leave. The Club reserves the right to not to process any requests for leaves and make-up lessons submitted less than fourteen days prior to the leave and the student will be deemed absent without authorization and not be given any make-up lessons.
• The Club will arrange for lessons at appropriate skill level for students as make-up lessons. Students may inquire and make arrangement with the swimming pool manager or assistant regarding issues of make-up lessons. Student must complete all the make up lessons in the same term. If the student is unable to take the make-up lessons (e.g. failure to arrange a schedule etc.) or unable to finish the make-up lessons within the same term, the Club reserves the right to deem that the student has renounced the make-up lessons and not make further arrangement of make-up lessons.
• If the student is absent for a make-up lesson, he/she is deemed to have renounced the make-up lesson and the Club will not arrange to make up for the same lesson twice.
• All arrangements for make-up lessons are not alterable once confirmed.
• All leaves of absence will be handled in the manner of make-up lessons. No refund shall　be made for missed lessons.
• If any students are unable to attend lessons for a short period of time (normally 2 weeks or above) due to serious　illnesses or physical injuries (students must submit doctor’s certificate for proof), they may request a suspension within a week of the issuance of the doctor’s certificate. The Club will arrange the students to resume lessons when they have recovered from the illnesses or injuries, provided that the first resumed lesson must be attended within a month after the student’s recovery.

Arrangement for Assessments:

• There will be no assessments for courses with less than eight lessons.
• The Club will reserve the right to change the dates of assessments and inform students of　such changes during lessons.
• The Club reserves the right not to hold make-up assessments for students who are absent　or take leave of absence during assessment days.
• Starting from the 1st July 2014, the Club will distribute a “Progress Assessment Report”　to students instead of the previous progress report or certificate, and the “Progress　Assessment Report” will also show the student’s exam results.
• The Club will issue a “Progress Assessment Report” at the last lesson of the course.
• Students who are absent or take leave of absence on that day shall obtain the “Progress　Assessment Report” at the swimming pools within six months after the end of the course.
• If the student would like to obtain the certificate after such period (no certificates overdue for six months or more will be re-issued), the Club will collect a processing fee of HKD 130. The student must pick it up personally at the Club office or the swimming pool. Student is also optional to obtain the certificate by post (Surface Mail), and the Club will　collect a processing fee of HKD 150.
• If the assessment results are satisfactory, the Club will recommend the student to join Win　Tin Swimming Team for further training.
• Starting from 1st July 2014, if the student would like to obtain the certificate, the Club will　collect an administration fee of HKD 30 for each certificate and student should pick it up personally at the Club office or the swimming pool. For obtaining the certificate by post (Surface Mail), the Club will collect an administration fee of HKD 50. For the sake of processing the certificate application, students must submit the certificate application form together with the application fee to the Club office or to submit them personally to Club staff at the swimming pool. The Club will take two working weeks to handle the application.

Other Fees:

• The Club will collect a fee of HKD 25 from students enrolled in the Swimming Team Prep Course for the purchase of the first swim cap or the replacement for each damaged or lost swim cap (charged on each individual occasion); students in Four styles improvement courses have to pay HKD 25 for the replacement of a lost swim cap (charged on each individual occasion); all students in other swimming courses have to pay HKD 20 for the replacement of a lost swim cap (charged on each individual occasion).
• The Club will provide ONE swim cap for each new student in all swimming courses free of charge. Except for students in the Swimming Team Prep Course, all students may replace worn out swim caps with a new one free of charge (Not applicable to man-made damages).
• If parents or guardians of students desire to observe the lessons, they must pay the entrance fee for public swimming pools (no entrance is permitted during temporary closure of public swimming pools). For non-public swimming pools, please refer to the Swimming Pools section on the application form for observation arrangements.
• If a student would like to cancel the application due to any personal reason after the application has been submitted successfully, an administration fee of HKD$100 has to be paid for any canceled class.

Course Rules:

• Students have to bring the following items to lessons:
  1. Swim cap of the Club (each new student will receive ONE swim cap free of charge during the first lesson);
  2. Swimming suit / swimming trunks;
  3. Swimming goggles;
  4. Beach robe / towel;
  5. Swimming pool slippers (must be slip-proof; please do not wear sandals)
• To avoid hindrance to the learning progress, the Club does not encourage students to　take leave or skip lessons without a sound reason.
• Only enrolled students are permitted to attend the lessons. Upon discovery that others　have attended the lessons instead, the Club will terminate the student’s enrolment status　immediately and no refund of the fees paid will be made to the student.
• Students are not allowed to switch to a class of a different time or date by themselves. Upon discovery, the Club reserves the right to terminate the student’s enrolment status　and no refund of the fees paid will be made to the student.
• Students must arrive at the meeting place of the swimming pool 15 minutes prior to the　start of lessons and be led to the swimming pool by the Club’s coach or teaching assistant. Late arrivals are considered an absence and the Club will not arrange for make-up lessons.
• For safety purposes, at the end of lessons students must follow the Club’s coach or teaching assistant in leaving the swimming pool and be dismissed. If the students desire to continue swimming after the lessons, they must be dismissed first and then re-enter the swimming pool on their own (applicable only to students taking lessons at public pools and dependent on whether the swimming pool is open for public use at that time).
• If the students (including parents or guardians of students) cause damage to any public property, they must make compensation at the market value.
• The Club does not encourage students to bring valuable items to lessons. The Club is not responsible for any property loss occurred during lessons.
• Students must obey swimming pool regulations and follow the instructions of the Club’s staff; otherwise the Club reserves the right to terminate the students’ enrolment status and no refund of the fees paid will be made to the students.
• The Club is not responsible for bodily injuries caused by accidents outside the swimming pool area or not during the lessons.
• On the condition that private club swimming pools, school swimming pools and public swimming pools are open to the general public, parents or guardians of students may choose to enter to observe the lessons. Yet, the Telford Recreation Club allows only 25 parents with a swimming pool pass per hour in the “Swimming Pool Parents’ Area”; other parents may only go to the “Rooftop Parents’ Area” and “Rooftop Locker Room”. The Shek Mun campus of Hong Kong Baptist University allows only 35 parents with a swimming pool pass per hour in the “Swimming Pool Parents’ Area”. For swimming pool passes and rules please inquire with the Club. Those who choose to enter the swimming pool area must obey the swimming pool regulations, wear their own swimming pool slippers or use the slippers or shoe covers provided by the Club; those who are entering public swimming pools must wear swimwear and pay to enter through public entrance gates.
• All those (including but not limited to students or parents or guardians of students) entering private club swimming pools and school swimming pools must follow the arrangements of the Club’s staff (including but not limited to arrangements on observing lessons). The Club reserves the right to deny entrance to anyone who refuses to follow the arrangements. If any loss is incurred because of this, the Club will not arrange for make-up lessons or compensations in any other way.
• All persons (including but not limited to students or parents or guardians of students) should not use any other facilities affiliated to private club swimming pools or school swimming pools (except for facilities open to the general public and allowed to be used as permitted by the staff thereof, or certain facilities that such persons are qualified to use).
• If the event of discrepancies between the Chinese and English versions, the Chinese version shall prevails.